Refund Policy

All Sales Final Policy

Due to the nature of our products, once payment has been rendered, all sales are final.

Please review your cart carefully before completing your purchase to ensure the accuracy of all items, quantities, and shipping information prior to submitting an order.

If you have any questions or concerns about an item before you purchase it, please do not hesitate to contact us at drlouder@drmarylouder.com. 

Exceptions
We will only make exceptions to our all sales final policy in the following cases:

• If the item you received is damaged or defective.

• If you received the wrong item.

To request a return or exchange, please contact us within 14 days of receiving your order. You must provide proof of purchase and a photo of the damaged or defective item (if applicable).

Once we have received your request, we will review it and issue a return or exchange authorization if necessary. You will then be responsible for shipping the item back to us at your own expense.

Refunds
If you are eligible for a refund, we will issue the refund to your original payment method. Please allow 5-10 business days for the refund to process.

Exchanges
If you are eligible for an exchange, we will ship the new item to you at no additional cost. Please allow 3-5 business days for the new item to arrive.

We appreciate your understanding and cooperation.